Stream uses Buildassist to deliver Building Repair Management, focusing on accuracy of scope and cost, reducing management costs and claim file life. Our assessors are all appropriately licenced, skilled and experienced in determining causation, preparing a scope of works and costing. Buildassist manages the claim from instruction to conclusion, ensuring repairs are completed to the customer’s satisfaction, while lessening the variance of scope and cost. Buildassist has a panel of repairers who are subject to stringent service level agreements, all are appropriately licenced, skilled and experienced in insurance repairs.
Valid8 complements our Buildassist product, collecting information for contents damage claims, it uses pricing systems to obtain competitive replacement cost information. The information is provided to the client to enable procurement with a confidence that the items are on a true like for like basis or at an indemnity cost while applying policy limits. Valid8 means lower assessment costs, less leakage, lower fulfilment costs and great service.
Restorite manages the elements of restoration not included in the repair process. Specialising in Continued Habitation and Occupation, Restorite has developed processes to allow people and businesses to remain in, or quickly return to their home or premises following an event or catastrophe. Restorite works with government, regulatory authorities and industry groups to ensure currency of knowledge and legislation. We minimise the disruption to families and businesses, allowing a return to normality after the unexpected.
Consult supplies causation reports on large or complex claims, we provide project management and engineering and certification services. We carry out work for government and insurers on unfinished-project and disrupted-project claims, providing expert advice, detailed specifications and accurate costings. Whether it is a multiple-dwelling completion project, or an asbestos or toxin contamination audit, Consult has the solution.
04-Nov-2011 - Stream NZ announced as winner in Industry Awards
Stream Group NZ was announced as the winner for the Innovation of the Year award during the General Insurance Industry Awards, held in Auckland on November 3.The Award's judges and sponsor, IBANZ, were impressed by Stream's delivery of an innovative, streamlined approach to the insurance claims management process, and the company's growth over the past 12 months.
Entering New Zealand in mid-2010 through the acquisition of Freemans NZ, the Canterbury region earthquakes delivered a demanding first 12 months for Stream Group NZ. David Norriss, who has been leading Stream's Christchurch earthquake operations, says "It's certainly been a hectic time for everyone, but we've been able to establish the effectiveness of our system, especially for high-volumes."
Norriss dedicated the award to the employees of Stream, saying "It's an honour to be recognised by the industry. Everyone at Stream has worked so hard over the past year."
Stream Group NZ now services 100% of New Zealand and has offices in Auckland, Wellington and Christchurch.
22-Sep-2011 - ActionCOACH MyBusiness Nomination
Stream Group has been annouced as a finalist for the PwC Best Medium Business as part of the ActionCOACH My Business Awards. With only five finalists chosen for each category Stream is extremely proud to have been nominated.
Stream has had a successful year with award nominations and wins, and the My Business Awards nominations further evidence that Stream's growth and hard work over the past year are being recognised within the Australian business community.
Managing Director, Don McKenzie, says "Stream is all about development and growth. It was a crazy start to the year, and we had to establish new processes and employ and train a huge number of staff. But we're though it now, and we're a stronger team for it. I feel it's predominately down to the team's flexibility that's led to the recognition we've receieved."
For more information on the ActionCOACH My Business Awards, and a list of the other nominees see the My Business website.
01-Aug-2011 - The buildings may be broken, but their spirit is not
The past ten months have given residents of the Canterbury region repeated reasons to lose hope; fortunately, though, they are able to see the lighter side of this dark period. Stream has recently reinfored its Christchurch team with a a number of Australian Building Consultants; sent over to Christchurch to help deliver results to the insurers sooner. Ever on the lookout for interesting or quirky ‘kiwi-isms’ one of our Consultants was given a ‘bandaid’ by a customer.
The bandaids were printed by a New Zealand printing company “just for fun”. David, from CQ Printers, advised that although the bandaids are not physically going to make a difference to the structures, it’s enabled people in the region to have a laugh. The company likes to participate in projects that are a bit different and they decided to do something for their suffering district. They’ve had an overwhelmingly positive response from people, enjoying emails and comments praising and thanking them for lightening the mood for many during this trialing time.
