Stream operates throughout Australia and New Zealand, and has recently established operations in the UK. Established in 2007, Stream has successfully managed rapid growth, including a high number of very significant natural catastrophe events. Stream managed in excess of 35,000 claims last year, including individual catastrophe events of more than 6000 claims, winning accolades from our clients for service continuity.
Stream has been recognised in the insurance industry as a market leader and innovator, and is also the recipient of many business awards for success, service and growth.Winning recognition means a great deal to our team, we have a culture of continuous improvement and creativity. Excellent customer-service outcomes are driven by our thorough understanding of our clients’ business needs. Our collaborative and flexible approach ensures we are working constantly with our clients to better understand their needs and provide better customer outcomes.
The unique depth and blend of skills in our team harness knowledge-sharing from decades of experience gained in claims management, building, loss assessing, project management, finance, IT and commerce.
We are proud to serve the insurance industry, bringing innovation, change and excellent customer service. We have demonstrated our ability and capacity, both in times of fair-weather and catastrophe response. Our systems and processes work efficiently to support all parties throughout. We work with you the client to determine the best possible outcomes for your customers whilst maintaining tight control on time line and cost.
04-Nov-2011 - Stream NZ announced as winner in Industry Awards
Stream Group NZ was announced as the winner for the Innovation of the Year award during the General Insurance Industry Awards, held in Auckland on November 3.The Award's judges and sponsor, IBANZ, were impressed by Stream's delivery of an innovative, streamlined approach to the insurance claims management process, and the company's growth over the past 12 months.
Entering New Zealand in mid-2010 through the acquisition of Freemans NZ, the Canterbury region earthquakes delivered a demanding first 12 months for Stream Group NZ. David Norriss, who has been leading Stream's Christchurch earthquake operations, says "It's certainly been a hectic time for everyone, but we've been able to establish the effectiveness of our system, especially for high-volumes."
Norriss dedicated the award to the employees of Stream, saying "It's an honour to be recognised by the industry. Everyone at Stream has worked so hard over the past year."
Stream Group NZ now services 100% of New Zealand and has offices in Auckland, Wellington and Christchurch.
22-Sep-2011 - ActionCOACH MyBusiness Nomination
Stream Group has been annouced as a finalist for the PwC Best Medium Business as part of the ActionCOACH My Business Awards. With only five finalists chosen for each category Stream is extremely proud to have been nominated.
Stream has had a successful year with award nominations and wins, and the My Business Awards nominations further evidence that Stream's growth and hard work over the past year are being recognised within the Australian business community.
Managing Director, Don McKenzie, says "Stream is all about development and growth. It was a crazy start to the year, and we had to establish new processes and employ and train a huge number of staff. But we're though it now, and we're a stronger team for it. I feel it's predominately down to the team's flexibility that's led to the recognition we've receieved."
For more information on the ActionCOACH My Business Awards, and a list of the other nominees see the My Business website.
01-Aug-2011 - The buildings may be broken, but their spirit is not
The past ten months have given residents of the Canterbury region repeated reasons to lose hope; fortunately, though, they are able to see the lighter side of this dark period. Stream has recently reinfored its Christchurch team with a a number of Australian Building Consultants; sent over to Christchurch to help deliver results to the insurers sooner. Ever on the lookout for interesting or quirky ‘kiwi-isms’ one of our Consultants was given a ‘bandaid’ by a customer.
The bandaids were printed by a New Zealand printing company “just for fun”. David, from CQ Printers, advised that although the bandaids are not physically going to make a difference to the structures, it’s enabled people in the region to have a laugh. The company likes to participate in projects that are a bit different and they decided to do something for their suffering district. They’ve had an overwhelmingly positive response from people, enjoying emails and comments praising and thanking them for lightening the mood for many during this trialing time.
